HPnutrition LTD uses Fastway couriers and DPD for delivering your orders safely.
Fastway offer great technology which allows us to track and trace your parcel every step along the way right from when the parcel is picked up at HPNutrition Warehouse until it is signed for at your door. http://www.fastway.ie/courier-services/track-your-parcel
(Fastway Tracking Info is sent to your email after 4 pm on day of dispatch)
If the order is made before 3pm on a weekday your order will be dispatched that day and received within 1-2 working days.
Fastway Couriers do not deliver on the weekend or on a bank holiday.
Fastway Customer Service Numbers below, to contact Fastway with your tracking number, Starts with NY0000.
|Depot Contact Details|
|Cork: 021 500 1010|| Dublin: 01 4242 900||Midlands: 057 864 5250 |
|North East: 041 686 0000||North West: 074 912 0668||South East: 051 445 854|
|South East: 051 445 854||South West: 061 481828 ||Northern Ireland: 028 9448 8181|
It is of the up most importance that we try to get your parcel delivered on the first attempt. This way everyone is happy.
Here are some suggestions on how we can make this happen:
- Provide your most updated Mobile or Telephone Number.
- Your most recent Email address
- Please ensure that someone is home to sign for the parcel. (This can be you or a friend or family member)
If that’s not possible……..
- Arrange to have your delivery sent to your workplace;
If that’s no good………………..
Or better still you may know of a trusted neighbour who would be able to sign for your package.
****REMEMBER TO PUT ANY NOTES LIKE THIS IN THE COMMENTS BOX OF YOUR ORDER****
Hopefully one of these options will apply to you and we will be able to get your package delivered on the 1st attempt.
If we do not have a product or flavour in stock we will contact via email to see if you'd like a refund or to take an alternative product or flavour.
HPNutrition LTD reserves the right to amend any shipping costs that have been incorrectly selected. For example; any person in the United Kingdom/BFPO/Channel Islands/Europe who does not select the correct shipping charge will have this amount automatically added to their order at the charging stage.
Finally, we accept that unfortunately there may sometimes be occasions when, for some reason, there is a problem with delivery. It may arrive late; it may arrive damaged; it may not arrive at all. In any of these cases, we will endeavour to ensure that a replacement is arranged with the absolute minimum of fuss for you, and that you get a full refund for any postage you have paid.
Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged €9.95 if we make a collection on their behalf.
Whilst we do try to keep all our info pages polite and friendly, for legal reasons brought about by a minority of our customers, we do need to state that it is the customer's responsibility to ensure that they are present to sign for the parcel. In no way can HPNutrition or Fastway be held liable for failed deliveries unless either of those parties has been negligent in their duty to deliver.
We want your purchase with us to be a pleasant experience from the first time you see our site, to the last capsule in the bottle or scoop of powder in the tub, so if at any time you are feeling let down then please drop us an email to firstname.lastname@example.org and let us know what we can do to help!
Best regards and Happy Shopping,
Delivery 1-2 Days (Monday to Friday) delivery with Fastway Couriers.
United Kingdom & Europe
Delivery service will be provided by DPD Couriers for orders placed before 10am.
Collection can be made from our warehouse in Glenflesk, Killarney.
9am-12.45pm & 1.45pm-4pm.
Orders over €50 - FREE
Orders under €50 - €3.95
UK €6.95 (2 Days)